Frequently Asked Questions:


1. What payment methods do you accept?

Answer here

2. What are your opening hours?

Answer:

From Mondays to Fridays:
10.30 am till 6.00 pm

Saturdays:
10.30 am till 2.30 pm

Sundays:
12.00 pm till 5.00 pm

3. Where are you located?

Answer:

We are located @


Magma Heritage Pte Ltd
82, Lorong 23 Geylang
#04-07, ATRIX
Singapore 388409

Tel:+65 6745 4991
Fax: +65 6842 2489

See map here.

4. How do I order?

Answer: To place an order, send me an e-mail with your wish list. 

I will then quote the shipping costs.
Once you are satisfied with the total, you can make payments with any of the payment methods listed above.

5. What is the shipping costs?

Answer: It all depends on your location.
In order to make an accurate calcuation, I will need three things from you:

a) Your location
b) Your wish list. This refers to the items you may want to order.
c) How you would like us to packagae the dolls.
Some customers want their doll boxes to be minty mint and we specialise in that.
Othercustomers would prefer to save on shipping and request that we debox (take out) the dolls and ship all the loose dolls together in a light weight box. This saves on shipping, especially in these times when fuel prices are so high.

6. Do you ship the dolls securely?

Answer: Absolutely.
Buying from us is the safest.
You do not have to worry if your dolls are lost or misplaced.
I will be happy to refund or replace the dolls once we have determined that they are lost. All are items are insured so that all of us can sleep a little better at night.

7. Are you willing to debox the dolls to save on shipping?

Reply: It will be our pleasure to help you save on shipping. This is one of the ways we do it.

8. How long have you been in business?

We have been in business since 1st of November 1999.
This coming November will be our 8th year in the business.

9. Which countries will you ship?

I ship worldwide except for the following countries:

Excluded Locations: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Cote d Ivoire (Ivory Coast), Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon Republic, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Saint Helena, Senegal, Seychelles, Sierra Leone, Somalia, Swaziland, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Indonesia, Iraq, Yemen, Albania, Belarus, Bosnia and Herzegovina, Croatia, Republic of, Estonia, Germany, Hungary, Italy, Jersey, Poland, Romania, Serbia, Slovakia, Slovenia, Ukraine


10. Do you deliver within Singapore?

Yes, we do.

Extra shipping costs applies.

We are located @

Magma Heritage Pte Ltd
82, Lorong 23 Geylang
#04-07, ATRIX
Singapore 388409

Tel:+65 6745 4991
Fax: +65 6842 2489

Send me email

Opening hours:
From Mondays to Fridays:
10.00 am till 5.00 pm


Saturdays:
10.30 am till 2.30 pm

Closed on Sundays and Public Holidays.




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